Total Quality Management

 

 

Lecture Program :

 

w       Introduction to TQM

­       Understanding its importance ( Market forces and Globalization )

­       Historical Background.

­       Developments in the Gulf Region.

­       Summary : Why TQM is so important.

 

w       The Concept of TQM

­       Definitions.

­       Quality Chains.

­       Prevention rather than detection.

­       Quality Cost.

­       Quality Circles.

­       Characteristics of a successful TQM process.

­       (Major Quality Awards).

­       ISO 9000 and different Quality terms.

 

w       The Quality System

­       Examples of Bad Quality Works.

­       Planning for quality.

­       Quality procedures.

­       System and design contents.

­       Quality system audit/review.

­       Quality Manual.

­       Inspection Forms and Checklist.

­       Approval procedures.

­       Non-Conformance System and Reports.

­       Third Party Inspection.

­       Case Studies.

 

w       The Tools and Improvement Cycle

­       Measurement of Quality .

­       Benchmarking for best practice.

­       Tools and techniques for quality improvement.

­       Case Studies.

 

w       TQM Implementation in Government Organization

­       Organization for Quality.

­       Culture change through teamwork.

­       Communication and training for Quality.

­       Management of change.

­       Case Studies.

 

w       Success Stories

 

w       Partnering Concept in Quality

 

w       Achieving Excellence at work place through

­       Why TQM is so important for Government Organization.

­       Nature of the process Government Organization .

­       Balance Score Card (A New Approach).

­       Targeted (Expected) Outcome.

 

w       Conclusions and Recommendations with Case Studies.