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Objectives
t Inducing
synergy for achieving successful team results.
t Adding
value to personal and collective competencies.
t Specifying
inter-personal relations within the team and among different services.
t Developing
a corporate culture based on cooperation and mutual trust.
t Working
more productively within the organization.
t Handling
difficult team members more effectively.
t Dealing
with responsibilities without authority.
t Driving
the team towards the fulfillment of specific common objectives.
t Making
powerful group decisions when necessary.
Outline
n The effective team
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Identifying the different phases of
team development.
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Assessing the criteria of an effective
team.
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Detecting factors of team improvement.
n The common vision
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Developing a common philosophy.
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Identifying the mission.
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Constructing the basic values of the
team.
n Managing modes of interface
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Developing customer/supplier
relationships among team members and with other services.
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Negotiating on win-win basis for
achieving realizable reciprocal engagements.
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Formalizing engagements through
service-related contracts.
n Interpersonal relationships
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Mastering formal and informal
communication.
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Directing factors of conflict
resolution towards common interests.
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Developing mutual support and solidarity
among team-members when facing individual and group challenges.