|
|
Quality Models Awareness And Management |
Day One
Part One:
Overview of ISO 9000
w Introduction to Quality Management
w Overview of ISO 900
w The ISO 9000 Family and its purpose
w Applications of ISO 9001:2000
w Examples of its Applications
w Why were the standards revised?
w What are the benefits of the revised standards?
w How will the implementation of the new standards help
your organization in improving both its efficiency and effectiveness?
Part Two:
Open Discussion on the best Quality System
w Open discussion on the current status,
determine the gaps between your quality management system and the requirements
of ISO 9001:2000.
w Know your customer
w Identify your external and internal customers.
w Determine your processes that are needed to supply your
products to your customer.
w Discuss your mission statement.
w Attempt to reach to a conclusion in choosing the best
Quality System to match the system.
Day Two
Part One :
Measurement of Performance
w Review conclusions of Day One
w Understand Quality Cost
w Functional Analysis
w Quality Management Systems (A story of Continuous Quality
Improvement)
w Quality Tools and Improvement Cycles
Statistical
Process Control
Benchmarking
Quality
Function Deployment
Balance
Score Card
Quality
Awards
Teamwork
for Quality
w Problem Solving
w Success stories (Case Studies)
Part Two: Open discussion on the Best Quality Tools to Measure
Performance.
Day Three
Part One : Continuous Quality Improvement Program
w Organizational, Communication and Teamwork Requirements
w Organizing for Quality Improvement
w Quality Function and Director
w Quality Improvement Teams
w Quality Circles
w Cultural Change Thorough Teamwork
w Building A Quality Culture
w The Need for Teamwork
w Action Centered Leadership
Part Two : Open Discussion on the measurements so far and their plans and
their Effectiveness and identify ways and means to improve them.
Day Four
Part One : The implementation Process
w Communication and Training for Quality
w Management of Change
w Measurement of Performance
w Quality Plan
w Quality Manual
w Records
w Quality System Documentation
w Prevention
w Non Conformance reports and corrective action
w Internal Audit
w Checklist
w Examples of Good Practices