Interpersonal Skills

OUTLINE:

The seminar on Process Communication Management (PCM) is organized around the personality profile of each participant that has filled a detailed questionnaire before the seminar, confidentially by data processing.

w This program includes:

The analysis of the individualized result of the participant’s personality inventory.

A complete description of the Process Communication model.

The practical application of the model and its components by each participant.

w The 6 types of personality

Workaholic, dreamer, persistent, empathique, rebel, promoter: their strong

points, their weak points, points to develop.

w The main comptometers of personality types.

Styles of management: to identify the suitable style to each type of personality.

Channels of communication: to use the privileged channel to cause a constructive dialogue.

The psychological needs: to discover the psychological needs of each one, recharge batteries of productive energy while giving signs of adapted recognition.

Behaviors - Drivers: to identify these subtle behaviors that indicate when a person enters in miscommunication.

Mechanisms of failure: to foresee behaviors and reactions that the miscommunication provokes.

w Interpersonal Skills seminar is run exclusively by certified trainers.

w When done in-house, the training enhances and reinforces the educational in-take, the synergy of the group and exchange of ideas between participants.