Internal Quality Audit Approach, Methodology and Application

OBJECTIVES :

w Acquire the necessary methodology and techniques for auditing and evaluating the Quality Management System

w To be able to establish an action plan following the analysis of Audit results

OUTLINE :

w Quality Assurance And Customer Confidence

Basic Quality definitions and principles

ISO 9001:2000 standard

w The Quality Audit

Auditors and Auditee expectations

Quality Audit definitions

Audit objectives

Audit types

Audit process

Audit observations: “remarks” and “non-conformities”

w Audit Process

Planning and preparation (Auditee information, Audit Questionnaire/ Checklist)

Conducting the audit (Auditing Techniques, Interview Techniques, etc)

Audit observations (Observation Sheets, Conclusions, Reports, Action Plan)

w Audit Characteristics

Attitudes (things to do, things to avoid)

Characteristics of the auditor

Achievement certificate will be delivered to attendees.